The telecommunications industry is facing unprecedented challenges including tight competition amongst other service providers, higher customer expectations, growing price pressures, and trailing market share. Understanding the key business processes involved with providing telecommunications services in a competitive environment becomes very critical.
TowerStrides’ deep understanding of the enhanced Telecom Operations Map® has enabled us to identify and define key business processes and systems that support them. With our in depth knowledge of Operations Support Systems (OSS) and Business Support Systems (BSS), our solutions have reduced redundancy and realized the real value of these systems for our clients. Our expertise is in designing and implementing solutions using the NGOSS Solution framework.
Our team of dedicated personnel possesses rich expertise in designing and developing a Service Delivery Platform (SDP) for automated end-to-end service order processing and a front-end self-service portal for Qwest Communications. Our solution has provided a seamless integration of upstream and downstream systems with a workflow implementation.
We also played a key role in implementing portal solutions for the Networx program to support the complex communication needs of the Federal Government. The solution allows the Federal agency to choose products, obtain quotes, initiate service orders and manage and track network services.
At TowerStrides, we are dedicated to providing you with customized telecommunication systems. Our systems feature first-rate technologies and can either replace or integrate flawlessly into your existing infrastructure. The proven expertise of our team, coupled with our ingenuity and commitment to excellence, enables us to meet the relentless demands of the telecommunication industry.